What information do we collect?

• Personal Information: When you make a booking or purchase tickets, we collect your name, email address, phone number, and payment information (securely through a trusted payment gateway).
• Website Usage: We may collect information about your visit to our website, such as the pages you access, the device you’re using, your IP address, and browser information. This information is used to improve website functionality and user experience.
• Photos and Videos: With your consent, we may capture photos or videos of your team’s escape room experience for promotional purposes. You will have the opportunity to opt out of this before your game begins.

How do we use your information?

• Fulfill Bookings and Orders: We use your information to confirm your booking, send you game reminders, and process your payment.
• Enhance Your Experience: We may use your information to personalize your website experience and send you relevant updates and offers.
• Improve Our Services: We may use your information to analyze website traffic and user behavior to improve our website and game experiences.
• Marketing and Promotions: With your consent, we may use your information to send you promotional emails and offers about our escape rooms and other services.

How do we protect your information?

• We employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
• We only share your information with trusted third-party partners who help us operate our website and escape rooms, such as payment processors and booking platforms. These partners are required to protect your information in accordance with our Privacy Policy and applicable laws.
• We will never sell or share your personal information with any third party for marketing purposes without your explicit consent.

Your choices and rights:

• You have the right to access, update, or delete your personal information at any time. You can do this by contacting us through the email address provided below.
• You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in the email footer.
• You can choose to opt out of having your photos or videos taken during your escape room experience.

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

Contact us:

If you have any questions about this Privacy Policy, please contact us at bookings@escapetime.in

Thank you for choosing Escape Time Mystery Games! We hope you have a fun and challenging escape room experience.